Products will not be shipped until receipt of payment. All damaged shipments must be reported within 2 days of receiving the order. Once Belisha Candles© receives the damaged product including all original shipping material, a new item will be shipped. The customer is responsible for return shipping for damaged items. Upon verification of damage due to shipping Belisha Candles© will reimburse the customer for the return shipping charges.

Belisha Candles© will replace damaged items . The shipping client is to be authorised before any stock is returned. All claims against candle defects must be accompanied by the product. Belisha Candles© will replace defective candles once the problem has been verified. Items returned for reasons other than those already stated will be subject to a 20% restocking fee. Belisha candles© does not assume any responsibility for any damage caused by neglect or use of any of our products in a manner other than their intended purpose. No other warranties or guaranties are implied other than those stated above. Belisha Candles© does not accept responsibility for damaged candles due to rough handling, customer breakages, damages due to heat (Incorrect placing of candles in shop windows etc).